Delivered to you, safe and sound
Free for all orders over £50 (or €100 in Ireland).
An estimated delivery date is indicated above, which we’ll confirm at checkout. We'll then be in touch prior to delivery to arrange a specific time.
If your order is being delivered to the UK mainland and Ireland via our white glove service, we’ll unbox your items, position them in your chosen room, assemble anything that’s required and remove and recycle the packaging.
We believe that returns should be easy, which is why we approach them with a ‘no quibble’ mindset. And, you’ll also have 28 days to do so – just in case you need time to mull things over.
When it comes to designs upholstered in a made-to-order fabric or painted in a bespoke colour, there’s also a 20% returns/cancellation fee. We’d love to not have to charge a penny for this, but as they’re made just for you, we can’t always guarantee that we’ll be able to sell them again.
If you’ve bought something from us outside the UK or Ireland, just get in touch with the store you bought it from – or with our international team if you bought it through them – and they’ll let you know how you can return or exchange it.
And talk to our international team on +44 (0)1793 427 427 or at firstname.lastname@example.org.
These terms don’t affect your statutory rights. For our full terms and conditions, please click here.
For our full returns policy, please click here.
Taking care of Shoreditch
Looking after Neptune designs is easy – they won’t ask you for a lot. But, whether you’d like advice on everyday cleaning or seasonal and yearly care, you’ll find all our tips, suggestions and recommendations in our care guides.
The textiles in our fabric library range from pure linen to rich velvet and wool, and each has its own character. Tone and texture can vary slightly from thread to thread, and expect to see the occasional slub in our linens – traits that are all a lovely part of natural materials.
Sometimes colours between batches can vary ever so slightly. To be on the safe side, we’d advise buying pieces that are being used in the same room in one go.