Kenilworth Dining Chair, Silver Birch

• Our oak furniture is protected by our IsoGuard® treatment, designed to repel water and provide short-term protection against spillages. For best results, promptly wipe away any liquid to avoid staining.
• Dust furniture regularly with dry e-cloth and gently remove marks with a damp one as needed.
• Our tannins spot stain remover is cleverly formulated to lift stains from the surface should you require it.
• For a deeper clean, our surface soap is specially formulated to efficiently remove dirt and marks without removing the protective IsoGuard® finish.
• Avoid standard furniture cleaners and polishes, as these may damage the finish.
• To maintain a well-loved Neptune piece, our care kit and treatment oil can be used every couple of years to refresh furniture and keep it looking its best.

Delivery

Smaller parcel deliveries via courier:

• Free* standard delivery on orders over £150
• Standard delivery £6.95* for orders under £150
• Next working day delivery £9.95, available on small parcel deliveries to most UK mainland addresses*. Order before 2pm on a working day, no minimum spend
• Standard parcel deliveries to qualifying UK postcodes* will arrive within 5 days via our approved couriers for in-stock items

* exclusions apply for remote UK, Highlands and Islands & Northern Ireland postcodes. See our delivery pages for full details

• Free delivery to Republic of Ireland over €250, otherwise €30

Larger furniture deliveries:

• Delivered through our Neptune Home Delivery Service*
• Arrives ready for simple assembly, or built for you by our own specialist delivery team
• Three service levels depending on your chosen product
  Standard £30* - delivered directly to your doorstep
  Premium £60* - delivered to your room of choice, assembled & packaging removed and recycled
  Project £150* - more complex assembly or larger orders
• We contact you to arrange delivery as soon as your order is ready

* Charges and deliveries to most UK mainland addresses. Exclusions apply for remote UK, Highlands and Islands & Northern Ireland postcodes. See our delivery pages for full details

Returns

• Most items can be returned within 28 days of delivery, athough additional courier or collection fees may apply
• Cancel your order within 24 hours for a full refund
• Made-to-order and painted-to-order designs cannot be amended, cancelled, or returned after this time

Read our full returns policy here.