Borough Oak Dining Chair, Boucle Ecru

• Clean the oak with our surface soap.
• Take care of the oak with our IsoGuard care kit and treatment oil.
• Mop up any spills and stains immediately.
• Vacuum the seat pad regularly using a soft brush attachment to keep upholstery looking its best.
• Blot spills promptly with a clean, absorbent cloth and avoid rubbing or adding further liquid.
• Leather - We recommend not having leather directly next to heat sources such as radiators, as this can encourage the leather to dry out and crack over time. Like our other fabrics, you can vacuum and dust leather upholstery regularly.
• Wool upholstery – Avoid abrasive cleaning products and gently sponge away marks when needed.
• Signature Linen – Stone-washed for a soft, textural appearance, with natural colour variation that may fade in direct sunlight.
• Velvet care – Brush gently in the direction of the pile to maintain a smooth, even finish.
• Specialist tools – Our velvet upholstery brush can help preserve the fabric’s texture and appearance over time.

Delivery

Smaller parcel deliveries via courier:

• Free* standard delivery on orders over £150
• Standard delivery £6.95* for orders under £150
• Next working day delivery £9.95, available on small parcel deliveries to most UK mainland addresses*. Order before 2pm on a working day, no minimum spend
• Standard parcel deliveries to qualifying UK postcodes* will arrive within 5 days via our approved couriers for in-stock items

* exclusions apply for remote UK, Highlands and Islands & Northern Ireland postcodes. See our delivery pages for full details

• Free delivery to Republic of Ireland over €250, otherwise €30

Larger furniture deliveries:

• Delivered through our Neptune Home Delivery Service*
• Arrives ready for simple assembly, or built for you by our own specialist delivery team
• Three service levels depending on your chosen product
  Standard £30* - delivered directly to your doorstep
  Premium £70* - delivered to your room of choice, assembled & packaging removed and recycled
  Project £175* - more complex assembly or larger orders
• We contact you to arrange delivery as soon as your order is ready

* Charges and deliveries to most UK mainland addresses. Exclusions apply for remote UK, Highlands and Islands & Northern Ireland postcodes. See our delivery pages for full details

Returns

• Most items can be returned within 28 days of delivery, athough additional courier or collection fees may apply
• Cancel your order within 24 hours for a full refund
• Made-to-order and painted-to-order designs cannot be amended, cancelled, or returned after this time

Read our full returns policy here.