Rona Rug

• Each skilled weaver has a slightly different style, resulting in variations in shading and size that add to the inherent beauty of each unique piece.
• Suitable for medium traffic areas.
• Suitable for use with underfloor heating.
• We advise a rug pad to keep the rug in position.
• Vacuum regularly without a brush attachment and occasionally shake it outdoors.
• Tuck any loose threads back in with a needle or cut them carefully.
• Try not to expose the rug to excessive sunlight or moisture.
• For small marks, spot clean as soon as possible with a damp colour-fast cloth and dry immediately.
• For a deeper clean, we recommend professional dry cleaning.

Delivery

Smaller parcel deliveries via courier:

• Free* standard delivery on orders over £150
• Standard delivery £6.95* for orders under £150
• Next working day delivery £9.95, available on small parcel deliveries to most UK mainland addresses*. Order before 2pm on a working day, no minimum spend
• Standard parcel deliveries to qualifying UK postcodes* will arrive within 5 days via our approved couriers for in-stock items

* exclusions apply for remote UK, Highlands and Islands & Northern Ireland postcodes. See our delivery pages for full details

• Free delivery to Republic of Ireland over €250, otherwise €30

Larger furniture deliveries:

• Delivered through our Neptune Home Delivery Service*
• Arrives ready for simple assembly, or built for you by our own specialist delivery team
• Three service levels depending on your chosen product
  Standard £30* - delivered directly to your doorstep
  Premium £70* - delivered to your room of choice, assembled & packaging removed and recycled
  Project £175* - more complex assembly or larger orders
• We contact you to arrange delivery as soon as your order is ready

* Charges and deliveries to most UK mainland addresses. Exclusions apply for remote UK, Highlands and Islands & Northern Ireland postcodes. See our delivery pages for full details

Returns

• Most items can be returned within 28 days of delivery, athough additional courier or collection fees may apply
• Cancel your order within 24 hours for a full refund
• Made-to-order and painted-to-order designs cannot be amended, cancelled, or returned after this time

Read our full returns policy here.